Driving the Technology Value Stream by Analyzing App Reviews

An emerging feature of mobile application software is the need to quickly produce new versions solve problems that emerged in previous versions. This helps adapt changing user needs and preferences. In a continuous development process, reviews collected by apps themselves can play crucial role detect which components be reworked. paper proposes novel framework enables companies drive their technology value stream based on feedback (or reviews) provided end-users an application. The proposed end-to-end exploits different Natural Language Processing (NLP) tasks best understand goals end users. We also provide thorough in-depth analysis framework, performance each modules, overall contribution driving stream. with sixteen popular Android Play Store applications from various genres over long period time provides encouraging evidence effectiveness approach.